Refund policy

At Kunst LLC, we are committed to providing a transparent and reliable shopping experience. Please review our return and refund policy carefully before making a purchase.

1. Return Window Customers may request a return within 14 days of receiving their order. The return period begins on the date the package is marked as delivered by the courier service.

2. Eligibility for Returns To be eligible for a return, items must:

  • Be unused, unworn, and unwashed.

  • Be in original condition.

  • Include all original tags and packaging.

  • Not be damaged due to misuse or improper handling.

  • Kunst LLC reserves the right to decline returns that do not meet these conditions.

3. Non-Returnable Items The following items are not eligible for return:

  • Final sale or clearance items.

  • Custom-made or personalized products.

  • Gift cards.

4. Returns for Change of Mind (Customer Remorse) We accept returns for a change of mind within the 14-day return window, provided the item meets the eligibility conditions listed above. The customer is responsible for paying all return shipping costs associated with change-of-mind returns.

5. Exchanges At this time, we are unable to offer direct exchanges. If you wish to make a change, you may return your eligible item for a refund and place a new order at your convenience.

6. Damaged, Faulty, or Incorrect Items If you receive an item that is damaged during delivery, defective due to a manufacturing issue, or incorrect (different from what was ordered), please contact us within 7 days of receiving your order.

  • Kunst LLC will cover all return shipping costs for verified defective, damaged, or incorrect items.

  • A full refund or replacement will be offered upon verification.

7. How to Request a Return To initiate a return, please email help@wearkunstae.com with:

  • Your order number.

  • Clear photos of the item (if damaged/defective).

  • A brief description of the reason for the return.

  • Returns sent without prior approval will not be accepted.

8. Refund Processing Once your return is received and inspected at our facility, you will be notified of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method within 7 to 14 business days.

  • Processing times may vary depending on your bank or payment provider.

  • If an item does not meet eligibility requirements, the refund may be declined, and the item will be returned to the customer at their expense.

9. Order Cancellations Order cancellation requests may be submitted within 5 business days of order confirmation. Cancellations are subject to order status and processing stage. Please contact help@wearkunstae.com immediately to request a cancellation.

10. Contact Information For any questions regarding returns or refunds, please contact us:

  • Email: help@wearkunstae.com

  • Phone: +971 52 876 4900

  • Business Address: Kunst LLC, Sharjah Media City, United Arab Emirates